Terms & Conditions

General

The Terms apply to all services ("the Services") provided by Civil Certificates Limited( "we", "us", "our") as suppliers of information on death, births and marriages and death, births and marriage certificates. The Services are provided via www.civilcertificates.ie("the Sites").

The requestor/customer/viewer/client will be known as the “Buyer”

Civil Certificates Limited will supply the Buyer with original official long form certificates provided by the Registrar or representative of the HSE on the understanding that the Buyer will :-

  • Have an existing personal or business relationship either with the subject of the search or certificate request.
  • Use the certificate or information provided by us for legal personal use only
  • Use for genealogy reasons
  • Notuse certificate's or information we provide to cause any financial or material abuse, psychological abuse or discriminatory abuse or criminal purpose
  • Notsell on certificates or information provided to you via the certificate content.

Buyer assumes all related legal liability, and by ordering from Civil Certificates Limited consents to waive all claims against Civil Certificates Limited resulting from searches.

Buyer agrees to hold Civil Certificates Limited, its officers, employees, and vendors harmless and to indemnify Civil Certificates Limited, from any and all claims that may results from Buyer's request.

Buyer warrants that requested searches are legal, proper and complies with all applicable laws and Buyer bears full legal costs in event of suit, and furthermore will hold all information confidential. Information obtained through Civil Certificates Limited is to be used in the course of legal purposes, and held strictly confidential.

Buyer agrees that visitation to the Civil Certificates Limited web site or placing of a search request is not for the purpose of criminal intent against Civil Certificates Limited, its employees, vendors, clients, affiliates nor officers.

Search discrepancies must be reported within 10 days.

Buyer consents to all terms & conditions as amended by Civil Certificates Limited from time to time.

Turnaround Time

The turnaround times quoted throughout this web site are an average, or our best estimates of the amount of time it will take us to process your requests for services and return the information to you. All listed turnaround times apply only to business days. Where turn-around times are listed as "days", or "hours", we are referring to business days and business hours.

Turnaround times vary widely from domestic to international orders.

We make the application for all our Certificates either immediately after transmittal to our system, or, if outside of our normal hours of business of 9:00 a.m. to 5 p.m. GMT, Monday to Friday, as soon as our normal morning operations begin. Likewise we transmit the information to you as soon as it is received.

Discrepancies or errors in the information the Buyer supplies in relation to the dates of life events, or locations or the people related to the life event in an application for a Birth, Death, Marriage, Civil Partnership or Adoption Certificate invalidates any express process or delivery contract Civil Certificates Limited has with the Buyer. 

Delays

Delays may occur due to issues with incorrect information provided, the postal / courier service, GRO, or from problems with communicating with the client. It is the Buyer’s responsibility to make sure that all contact information is correct and the Buyer must inform Civil Certificates Limited of any changes to their contact details.

Research Data

Civil Certificates Limited cannot and does not make any guarantees as to the results of search. Civil Certificates Limited cannot reasonably be expected to obtain information for false, erroneous, or unreasonably difficult requests (i.e. requests about people that don't exist, were never born in Ireland, are in a witness protection programme, or are actively concealing their whereabouts and identity etc.),

Buyer's are billed for search requests only, and not for the results of the searches.

Buyer warrants and agrees that requested searches are fully legal. All searches on a best effort basis only. No refunds, exchanges, or credit. Customer/viewer/Buyer is solely responsible for accurately filling out the order form, entering valid and correct contact information, and selecting the appropriate search. Please provide us with correct and complete information. We charge a fee for each search. A search request that comes back as "no record found" will not be credited back unless it is clearly our mistake that the wrong location was searched. Please provide us with correct and complete information.

Breach of the Terms

If you breach any of your obligations defined in the Terms and Conditions, we may immediately terminate your use of the Services with no refund of any fee you may have paid, and if you are in breach of any law, we may take appropriate legal action and advise any relevant law enforcement bodies.

No Warranty

The data provided via the Services and on the Sites may include inaccuracies or typographical errors and we may add, delete or amend any at any time without notice. We and our third party suppliers provide all content in the Services and Sites "AS IS", and without any warranty of any kind. All conditions, warranties and other terms which would otherwise be implied by law are excluded.

Limitation of Liability

We accept no liability for any loss you may suffer as a consequence of your use of the Services or for any loss arising from your failure to comply with your obligations under the Terms. We accept no responsibility for any loss you may suffer as a consequence of your being unable to access the Sites or use the Services for any reason not under our control. Our liability to you for any loss you may suffer as a consequence of being unable to use the Services is restricted to the payment or proportion of any payment made by you to us which would otherwise permit you to use the Services from the date at which your claim arose.

Links to External Sites

The Sites contain links to external, third party web sites, which we provide only as a convenience. We do not operate or control and have no responsibility for the information, products and/or services found on any external sites. Nor do we represent or endorse the accuracy or reliability of any information, products and/or services provided on or through any external sites, including, without limitation, warranties of any kind, either express or implied, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose. You assume complete responsibility and risk in your use of any external sites.

You should direct any concerns regarding any external link to its site administrator or webmaster. Any dealings between you and any advertisers or merchants found on or via the Sites, including payment for and delivery of products, services and any other terms, conditions, warranties or representations, associated with such dealings, are solely between you and the relevant advertiser or merchant. You agree not to hold us liable for any loss or damage of any kind incurred as the result of any such dealings.

Cancellation & Refunds

Buyer realises that most orders are processed immediately upon receipt and cannot be cancelled once received.

Civil Certificates Limited. cannot be responsible for typographical or other mistakes in the ordering information entered by the customer. Because all orders are processed immediately, no cancellations allowed or accepted once an order has been submitted.

Fees

Prices and availability of certificates and services are subject to change without notice.

Modification or Suspension of Services

We may, at any time and from time to time, to modify or discontinue, temporarily or permanently, the Sites and Services (or any part thereof) without notice. We may change the amount of any fee or charge and institute new fees or charges at any time for any Service, effective upon our posting notice thereof. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services, or of any content, feature, or product offered on the Sites and Services. By continuing to use the Sites and Services after such changes you indicate your acceptance of the changes.

Telephone Sales

Civil Certificates Limited does not warrant the accuracy, timeliness, or completeness of any of the data available through telephone sales or sales made over the Internet via www.civilcertificates.ie

Errors on Our Site

All errors will be corrected in a timely manner when notified or discovered. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If charged we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Credit Card Fraud

We report all Credit/Debit Card Fraud on our site to the Garda  Internet Crime Office. We will supply the following information, when filing a complaint:

  1. Your name
  2. Your mailing address
  3. Your telephone number
  4. Your email address
  5. Specific details on how you defrauded us
  6. Any other relevant information necessary to support our complaint